Terms & Conditions
IT’S THE SHIP! TERMS & CONDITIONS
ITS THE SHIP Terms & Conditions are subject to change at any time.
Please read the following Terms & Conditions BEFORE you book your cabin on the cruise. These documents contain important limitations on your rights. These are legally binding documents. This document contains additional contractual terms, conditions and limitations between you and LIVESCAPE SINGAPORE PTE LTD (201418558K), (“LIVESCAPE” or their respective officers, directors, employees, agents, sponsors and contractors collectively referred to herein as the “Released Parties”), with respect to this cruise beyond the terms and conditions described in the Royal Caribbean International (RCI) Ticket Contract (“RCI Passenger Contract”).
All references to “Guest” shall have the same meaning as “Passenger” for purposes of this Contract and shall include each person listed on a Ticket Contract and each person, other than LIVESCAPE personnel, RCI personnel and artists and artist personnel, who embarks on the Cruise or attends any Cruise or Cruise related event, whether or not listed on a Cruise Ticket Contract. All terms shall be considered gender neutral and pronouns shall refer to the masculine and feminine, as context requires.
By making this reservation, or by acceptance and/or use of the RCI Passenger Contract, the person named thereon as Guests, each passenger and guest on the same reservation, acknowledges he or she has read, and understands each and every term, condition, and provision of the RCI Passenger Contract and agrees to be bound thereby. In addition, by making this reservation or by the acceptance and/or use of the RCI Passenger Contract by the persons named as Guests, it shall be deemed to bear acceptance and agreement by each and every person to all the additional Terms & Conditions set forth herein.
Includes all LIVESCAPE talent/entertainment related fees, your accommodations onboard the ship, all meals in the main dining room(s) and cafeteria, other casual dining throughout the day, non-carbonated and non-alcoholic beverages (coffee, tea, juices, etc.), room service per posted hours (surcharge may apply to some delivery times), use of the ship’s pools and health and fitness center.
Your cruise fare does not include fuel surcharges, transportation to/from ship, shore excursions, sightseeing or meals ashore, meals in specialty and a la carte restaurants, laundry, wine, beer, liquors, cocktails, soda, mineral water, medical expenses, spa treatments, beauty salon, casino gaming, onboard shopping, onboard gratuities to the ship’s personnel or any other items of a personal nature.
PRICES & PAYMENTS
Rates as described on the Pricing page of the IT’S THE SHIP 2016 website (www.itstheship.com) are per person and in USD. Regardless of the type of cabin or the number of passengers that will be occupying it. The date you make your reservation will ultimately determine your total payment due at the time of booking.
DEPOSIT WITH MONTHLY PAYMENT PLAN
Deposit of USD250 for Interior and Oceanview, USD300 for Balcony and USD450 for Suites per person is due at the time of booking.
DEPOSITS ARE NON-REFUNDABLE
Your remaining cabin balance will be split into equal monthly payments beginning the 1st day of the month after your initial deposit is paid, with final balance due no later than October 1, 2016.Due to some credit cards require OTP / SMS codes, we could not charge your monthly payment automatically to your credit card on file on the first of each month. In this case we will require you to login to your account and make the required payment for the instalment. It is your responsibility to know your due dates (which is the first day of every month); payment reminders will not be sent. Late fees will apply for declined or late payments. If your reservation remains unpaid within 2 weeks after our final payment date noted on your confirmation email, your reservation will be cancelled and your payments will NOT be refunded.
The instalment option with USD250 deposit is applicable until 31st July 2016. After which the fare will be split into equal monthly payments.
If you need to make any changes to your payment plan dates, or credit card, please contact us at (+60) 3 7931 9419 on Monday to Friday from 11am to 6pm (GMT+8) or email Info@itstheship.com prior to the first of each month.
All new guest reservations made after September 1, 2016
New reservations booked after September 1st will require full payment. Payment plans may be available. Please call us at (+60) 3 7931 9419 on Monday to Friday from 11am to 6pm (GMT+8) or email Info@itstheship.com for more information.
All cabin reservations made prior to 30 days from the departure date (October 4, 2016) must be paid in full at the time of the reservation. We are unable to offer payment plans within 30 days of sailing.
To change your payment plan options:
1. Call Livescape at (+60) 3 7931 9419 on Monday to Friday from 11am to 6pm (GMT+8)
2. Email firstname.lastname@example.org
To change your credit card number on file:
1. Call Livescape at (+60) 3 7931 9419 on Monday to Friday from 11am to 6pm (GMT+8)
2. Login to your Livescape account https://itstheship.rezmagic.com/Booking/Account
If payment in full is not received within 2 weeks of the monthly instalment or final payment due (which is October 1, 2016), LIVESCAPE reserves the right to consider a reservation cancelled and to charge the applicable cancellation penalties.
Payments not made within 2 weeks of the due date(s) will be assessed a USD25 late fee.
Payment Terms supersede those made by the RCI Passenger Contract. Please note the payment provisions of these Terms & Conditions apply to the Cruise, regardless of any representations made by RCI or its affiliated entities, whether in the RCI Passenger Contract terms or elsewhere. All rights granted to passengers in the RCI Passenger Contract, relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.
GOVERNMENT TAXES, FEES AND GRATUITIES
Mandatory Government taxes, port and ticketing fees totaling USD178.00 per person will be charged with your cruise fare.
Gratuities will be charged to your cabin account at time of boarding in the amount of USD38.85 per person for standard cabins (Junior Suites and smaller) and USD47.85 per person for Grand Suites and larger).
These mandatory gratuities are for the maître d’ and his assistants, your waiter and busboys, buffet staff, stateroom attendants, room service and bellboys.
Casino dealers and spa personnel are not included since not all guests will utilize those services. A gratuity for bar services and servers will be included on all bar checks, added to the price of your drinks.
STATEROOM NUMBER ASSIGNMENTS
Passengers will have the opportunity to choose their cabin, based on availability, at the time of booking.
ONLINE REGISTRATION WITH ROYAL CARIBBEAN
Once we submit the manifest to Royal Caribbean (approximately 4-6 weeks prior to sailing), they will assign each passenger a reservation number. As soon as IT’S THE SHIP 2016 receives the reservation numbers, an email will be sent out to all email addresses on file containing the reservation number for your cabin. All passengers in your cabin will be under the same reservation number (with the exception of cabins with five or more people, which will be assigned two registration numbers). Each passenger will need to go to www.royalcaribbean.com and complete their Online Check-in process. Here you will be able to register, print your e-documents, book excursions, etc., and print your SetSail passes. Each passenger must be registered online with Royal Caribbean at least 4 days prior to the sail date.
Due to the unique nature of our event, we have a very strict cancellation policy. We HIGHLY recommend that passengers consider purchasing travel insurance.
You can cancel on or before 8:00 am (SST) on JULY 1, 2016 for a refund less non-refundable deposits.
As of 8:00 am (SST) on JULY 1, 2016 all monies paid (including your pre-sale deposit) are non-refundable. There will be no refunds given for those who do not show up on time, unused tickets or after the Cruise has occurred. REFUNDS WILL NOT BE GIVEN FOR ANY REASON after JULY 1, 2016.
All cancellation requests must be submitted in writing. Please email email@example.com to cancel your reservations.
Again, we HIGHLY recommend that passengers consider purchasing travel insurance.
Please note the cancellation provision of these Terms & Conditions applies to the Cruise, regardless of any representations made by RCI, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the RCI passenger contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.
NAME CHANGES, TRANSFERS & FEES
The passenger who places a reservation for a cabin on board is considered the cabin’s “Primary” passenger and is SOLELY RESPONSIBLE for initiating or authorizing changes to the reservation.
All passenger changes must be initiated by the Primary passenger. Changes will only be made by LIVESCAPE. The Primary passenger must call or email LIVESCAPE directly (+60) 3 7931 9419 on Monday to Friday from 11am to 6pm (GMT+8) or firstname.lastname@example.org to make changes.
During the reservation process you can opt to provide guest details at a later date up until 30 days prior to sailing, i.e. 1th October 2016
If Guest details have been provided and lead passenger would like to make changes the following administrative fees per name change will be charged:
USD100.00 per person, per name change.
For late guest details provided i.e. after OCTOBER 1st 2016 through to OCTOBER 15th 2016. USD100.00 per person will be charged per name updated.
Your cabin number is subject to change without notice at the discretion of the cruise line.
No changes of any kind (name or cabin) will be accepted within two weeks of sailing.
Your decision to accept a roommate for the Cruise is at your own risk. LIVESCAPE and its Released Parties are not responsible nor liable for any and all claims or cause of action arising out of or in connection with your selection of a roommate for the Cruise, including, without limitation, any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from such request or selection.
It shall remain the Primary passenger’s responsibility to ensure that the Cruise Fare is paid in full by all parties. In the case that a roommate defaults on payment, cancels their reservation or there is a dispute resulting in the desire to no longer room together, the Primary passenger shall be responsible for the full cabin fare and/or for finding a replacement roommate.
RIGHT TO CHANGE ITINERARY
LIVESCAPE and/or RCI reserve the right, at any time, to change the cruise itinerary whenever advisable or necessary. In this case, LIVESCAPE and/or RCI will NOT be responsible for any loss or expenses caused by reason of such changes or abandonment. Refunds will NOT be made to passengers who elect not to complete the cruise for any reason or cause whatsoever.
PORTS OF CALL
You assume sole responsibility for your own safety in any port of call. LIVESCAPE and the other Released Parties do not guarantee your safety at any time. You may find information about the scheduled ports of call through the governmental and tourist organizations. LIVESCAPE and the other Released Parties assume no responsibility for gathering and/or disseminating any such information.
SHORE EXCURSIONS & CRUISE AMENITIES
You acknowledge that all shore excursions and tours, however conducted, airline flights and ground transportation; and any ship physician, nurse and on board concessions (including, without limitation, gift shops, spa, beauty salon, fitness center, golf and art programs, and video/snorkel concession) are operated by independent contractors. LIVESCAPE neither supervises nor controls their actions, nor makes any representation, whether express or implied, as to their suitability. These services are provided only as a convenience for you, and you are free to use or not use them. You agree that each of the Released Parties assumes no responsibility, does not guarantee performance and in no event shall be liable for any negligent or intentional acts or omissions, loss, damage, injury or delay to you and/or your property in connection with these services. You use them at your own risk.
AGE REQUIREMENTS / WHO MAY SAIL
Women who will be less than 24 weeks into their pregnancy on the day of departure and for the duration of the cruise, may sail. This policy is due to the risk of premature labor. Pregnant women must have a letter from their doctor (on the physician’s letterhead) stating how far along (in weeks) their pregnancy will be at the beginning of the cruise, that mother and baby are in good health and fit to travel, and that the pregnancy is not high-risk.
Adults aged eighteen (18) or older may sail on IT’S THE SHIP 2016. The Cruise Line shall refuse boarding to any guest under the age of eighteen.
Guests not conforming to these policies will be denied boarding and no refund of the cruise fare will be issued. There will NOT be any exceptions to these policies.
PASSPORT & LEGAL DOCUMENT REQUIREMENTS
All guests must travel with a passport (valid for at least six months beyond completion of travel). Having a passport will enable guests to fly from Singapore to a foreign port in the event they miss their scheduled embarkation or to fly back to Singapore. if they need to disembark the ship mid-cruise due to an emergency.
All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that RCI will strictly enforce this requirement to be in compliance with this important mandate.
LIVESCAPE and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-Singaporean citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call.
Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.
INOCUATION & HEALTH
All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Center for Disease Control and Prevention’s Traveler’s Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website.
PASSENGERS WITH SPECIAL NEEDS
By booking the Cruise, you warrant that you, and those traveling with you, are physically fit to travel at the time of embarkation. You must notify LIVESCAPE at the time of booking of any disability or other medical or physical condition that may require special assistance during the Cruise. Your failure to do so will release the Released Parties from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition. LIVESCAPE and RCI reserve the right to require that any passenger who is not self-sufficient travel with a companion who shall take responsibility for any assistance needed during the Cruise and in case of emergency.
If a guest requires a wheelchair, powered wheelchair or scooter to use at any time during the course of their cruise they can bring their own or rent one from an outside vendor who will deliver it to the ship. Royal Caribbean does NOT offer these items for onboard use.
You assume all risks associated with travel and transportation on the Cruise. While at sea or in port, the availability of medical care may be limited and/or delayed. You acknowledge that all or part of the Cruise may be in areas where medical care and/or evacuation may not be available. You agree to indemnify and reimburse LIVESCAPE and/or RCI in the event that either party, in its sole discretion, chooses to advance to you the cost of emergency medical care, including medical evacuation and/or medical care provided ashore, as well as transportation and/or lodging in connection therewith. LIVESCAPE shall have no responsibility to advance any such costs.
RCI and LIVESCAPE assume no responsibility for carry-on luggage. Any luggage left at the pier will be forwarded at the guest’s expense. Claims for luggage loss or damage must be made in writing to debarkation personnel prior to leaving the pier area. All luggage must be stored in the passenger’s cabin. Pets, dangerous or illegal items such as weapons, explosives, combustible substances, non-prescription controlled substances, or illegal drugs may not be brought onboard the ship. Any such items shall be surrendered to security at embarkation and may be disposed of at the sole discretion of RCI Cruise Lines. All luggage hand-carried or checked is subject to search.
You may not sell, promote, distribute or offer for sale any merchandise, goods, souvenirs or other products on the Cruise without first obtaining LIVESCAPE’s written approval.
PHOTOGRAPHY & VIDEO
LIVESCAPE and/or its promotional partners have the exclusive right to include photographic, video and other visual portrayals of passengers in any medium of any nature whatsoever for the purpose of trade, advertising, sales, publicity or otherwise, without compensation to passengers, and all rights, title and interest therein (including all worldwide copyrights therein) shall be LIVESCAPE sole property, free from any claims by passengers or any person deriving any rights or interest from passenger. A video crew may be shooting footage to be used for the promotion of future LIVESCAPE events. When the video team is shooting any particular location/venue on the ship, your presence in said location/venue acknowledges your permission for your likeness to be used in future, non-broadcast promotional videos or still pictures. If you do not wish to be filmed please notify the video crew and be prepared for them to ask you to exit the location/venue for a short time until taping is complete.
PHOTO POLICY FOR PASSENGERS
Guests will be permitted to take photos and videos onboard the cruise and during performances with small, non-professional digital cameras and cell phones. Out of respect for our performers and your fellow guests, we ask that you please NOT use flash during shows. Professional quality cameras with detachable lenses and video specific cameras are strictly prohibited. We appreciate your cooperation!
REFUSAL OF PASSAGE
Transportation on the Cruise may be denied to any person who, in LIVESCAPE’s or RCI’s sole discretion: (1) is or becomes in such a condition as to be unfit to travel; (2) is dangerous or obnoxious to others; or (3) is inadmissible under the laws of any country of debarkation. In addition, LIVESCAPE and RCI reserve the right to refuse passage, disembark or confine to a stateroom any person whose physical or mental condition or behavior they consider, in their sole discretion, to constitute a risk to the person’s own well-being or that of any other person. LIVESCAPE and RCI has the right to disallow booking or boarding to any passenger that, in the opinion of LIVESCAPE and RCI, may impact the cruise, other passengers, or artists in a negative or disruptive way. LIVESCAPE and RCI shall have unilateral rights in any such decisions. The Released Parties shall have no liability to any such person or any third party arising out of any such decision. Any costs resulting from LIVESCAPE ’s and/or RCI’s decision, including, without limitation, costs of lodging and transportation, shall be the responsibility solely of the person.
Passenger, or if a minor, his or her parent or guardian, shall be liable to, and shall reimburse Released Parties for, any damage to the Released Parties’ property, the Vessel, the Transport or any property of LIVESCAPE or RCI caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on the part of the Passenger; and Passenger, or if a minor, his or her parent or guardian, shall further indemnify the Released Parties and each and all of their agents and servants against all liability which the Released Parties may incur towards any person or company or government for any personal injury, death or damage to property caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on the part of Passenger.
ZERO TOLERANCE DRUG POLICY
LIVESCAPE has a zero tolerance policy regarding the use, possession, purchase or distribution of illegal controlled substances. Any violation of this policy will result in disembarkation from the vessel as well as the individuals being turned over to the local law enforcement officials for appropriate legal action. In such cases, LIVESCAPE and RCI shall not be liable for any refund or other compensation or damages.
LIQUOR & BEVERAGE POLICY
Guests are prohibited from bringing any alcoholic beverages, non-alcoholic beverages or any food onboard. Alcoholic beverages will not be sold or served to anyone under the age of 18. We reserve the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the ship’s gift shops or in ports of call will be retained by RCI Cruise Lines until the end of the voyage.
In accordance with LIVESCAPE’s charter agreement with Royal Caribbean International, the Royal Caribbean Crown & Anchor program amenities are not available or applicable.
Due to the expected lack of children’s attendance at this event, LIVESCAPE will shut down several areas designated for children, i.e., teen bar, ice skating rink, etc., for band equipment.
NATURE OF THE CRUISE
IT’S THE SHIP 2016! is an event cruise featuring multiple headline musicians. Nothing contained herein is intended to be, nor shall it be construed as a right or guarantee to specifically attend any particular concert on any particular date to be performed by any particular artist. LIVESCAPE and Guest agree that Guest is purchasing passage on board a specific vessel during a specific period of time during which time it is anticipated that headline musicians will perform multiple concerts on board the vessel during the Cruise. Included in such purchase price, but ancillary thereto, is an entertainment package pursuant to which several artists will perform at a time or times during the Cruise which times will be announced prior to sailing and/or during the Cruise. Due to the large number of artists and other activities on board, there may be some conflicting events and performances. LIVESCAPE cannot guarantee that any Guest will be able to attend every performance aboard the Cruise. It is also anticipated individual musicians will attend publicity and promotional events during the Cruise while on board to provide Guests an opportunity to meet the musicians in person. However, LIVESCAPE can make no guarantee that any guest will in fact be able to meet any of the musicians in person during the Cruise or during any shore excursion.
All performances are festival style with general admission. LIVESCAPE will not guarantee you get to see a specific artist or meet them, but due to the multiple performances by each artist, it is our hope you will see the best shows of your life.
CANCELLATION BY LIVESCAPE AND/OR RCI
In the event of strike, lockouts, riots or stoppage of labor from whatever causes, or for any other reason whatsoever beyond the control of LIVESCAPE or RCI, RCI in its sole discretion may cancel, advance or postpone any scheduled sailing or call at any port and may (but is not obligated to) substitute another vessel, and neither RCI nor LIVESCAPE shall be liable for any loss whatsoever to passengers by reason of such cancellation, advancement, postponement, or substitution. Thereupon, LIVESCAPE shall return to you, if the Cruise is completely cancelled, your cabin fare and related taxes and fees, or, if the Cruise is partially cancelled, a proportionate part thereof. Under such circumstances, LIVESCAPE and the Released Parties shall have no further liability for damages or compensation of any kind. Please note that the availability of any refund for travel insurance and/or other travel products (airfare, hotel, car rental), will be determined in accordance with the applicable cancellation policies for such other products or services.
CANCELLATION BY ARTISTS
LIVESCAPE has entered into an agreement with each performing artist on the Cruise to be present on board the Cruise and perform in accordance with terms specified therein. However, neither LIVESCAPE nor RCI shall be liable or responsible for failure of any artist or musician to appear on board or to perform under its agreement. Further, neither LIVESCAPE nor RCI shall be liable or responsible for any loss, damage, cost or expense of any kind to any Passenger or any other person or entity in the event that such performance is prevented or such loss, damage, cost or expense is caused by or results directly or indirectly from any act of God, war, fire, collision, directions of underwriters, arrest, order or restraint by any government agency or official acting under color of authority, acts of terrorism, labor disturbances or disputes, civil commotion, weather conditions and considerations of the safety of the vessel (for which the Master shall be the sole judge), breakdowns of or damage to the vessel’s hull or machinery, requisition of the vessel by governmental authority, illness, death of a family member or other cause or circumstance beyond LIVESCAPE’s reasonable control. In the event of any failure of contracted artists to perform during the cruise, LIVESCAPE, in its sole discretion, may engage a replacement artist or artists, or may change, postpone or terminate all or any part of the Cruise or the entertainment program or change the program or itinerary. In such case, LIVESCAPE shall have no liability to any Passenger for any loss, damage, cost or expense whatsoever by reason of such change.
LIMITATION OF LIABILITY
By booking the Cruise, you (the passenger) agree to release and hold harmless the Released Parties, from and against any claim or cause of action arising out of or in connection with your travel on and participation in the Cruise, including, but not limited to: (1) injury, death or delay of passengers, or loss, damage or delay of or to passengers’ baggage or other property, which may be caused, directly or indirectly, in whole or in part, from participation in the Cruise, including, without limitation, passenger’s use of or participation in any shore excursion, on board concession or athletic or recreational activity; (2) your request for or selection of a roommate for the Cruise; (3) emotional distress, mental suffering or anguish or psychological injury of any kind under any circumstances (except when such damages were caused by the Released Parties’ negligence and resulted from the same passenger’s sustaining actual physical injury, or having been at risk of actual physical injury, or when such damages are held to have been intentionally inflicted by the Released Parties); (4) any change in scheduled Cruise events and/or celebrity appearances; or (5) RCI exercise of its contractual rights (see below). You further agree that the Released Parties shall not be held vicariously liable for the intentional or negligent acts of any persons not employed by any of the Released Parties, nor for any intentional or negligent acts of any of the Released Parties’ employees committed while off duty or outside the course and scope of their employment.
It is agreed by and between the passenger and LIVESCAPE that all disputes and matters whatsoever arising under, in connection with or incident to this Contract or the passenger’s cruise, shall be litigated, if at all, before the courts of Singapore. Singapore law shall govern the sale of all tickets / cruise fares.
These Terms and Conditions and the terms accepted during the cruise reservation process contain the entire agreement between LIVESCAPE and Passenger and supersedes any other agreements, written or oral, relating to the subject matter herein. Any waiver of any provision of must be made in writing and signed by an authorized representative of LIVESCAPE. If any portion of shall be determined to be invalid, then said portion shall be deemed severed from the Contract in such jurisdiction only and all remaining portion shall remain in full force and effect.
These Terms and Conditions may be enforced by each of the Released Parties in accordance with the Contracts (Rights of Third Parties) Act (Cap 53B)
**The above Terms & Conditions are subject to change at any time.**