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FAQs

The world’s 2nd largest EDM cruise festival, and Asia’s largest, IT’S THE SHIP (ITS 2016), will be making a return for its third instalment this year. The 4-day and 3-night floating vacation cum music festival is set to depart from the Marina Bay Cruise Centre in Singapore on November 4, crossing international waters on the straits of Malacca to the Pearl of the Orient, Penang, before returning to Singapore shores on Nov 7

As a UNESCO world cultural heritage site, the island is located on the west coast of Malaysia and is much regarded to be the food paradise of Malaysia and well known for its vibrant arts scene and heritage sites. The organisers are also working to engage with the state’s tourism department to provide guests of ITS 2016 with some exciting surprises to take place in Penang. It is the first time that the festival will set sail for Penang.

IT’S THE SHIP is organised by one of Southeast Asia’s largest and most innovative live event companies, The Livescape Group.

In addition to admission to all music events during the duration of the cruise, the price of your cabin also includes:

  • 4 days and 3 nights accommodation
  • Round trip cruise from Singapore to Penang
  • All meals, including breakfast, lunch, dinner, 24-hour room service* (including a gourmet fare in the formal dining rooms and casual outdoor grill)
  • Non-carbonated beverages (water, tea, coffee, juices, milk)
  • Government taxes and fees
  • Entry to all IT’S THE SHIP events on and off the ship
  • Complimentary use of most of the ship’s facilities including casino, swimming pools and whirlpools, rock-climbing, ice-skating rink, health and fitness center.

Your ITS THE SHIP cabin price does NOT include:

  • Alcoholic beverages
  • Soft drinks
  • Non-refundable Service Fees charged by the cruise line. These fees are charged to your onboard account when you board the ship. Fees vary by cruise line and sailing, and are subject to change without notice.
  • Additional charges apply for specialty dining venues. Specialty beverages, beer, wine and soda are charged separately and are offered at current bar menu prices. Find out more at www.itstheship.com/the-ship
  • Late night service charge applies to room service orders between midnight and 5:00 a.m.
  • Spa treatments and certain specialty exercise classes
  • Laundry
  • Photographs
  • Casino
  • Ship-to-shore phone, email, Internet, fax
  • Shore excursions
  • Airfare
  • Ground transportation to/from the Port
  • Travel insurance
  • Food and beverages at off-site events.
  • Other optional items not limited to the above

Embarkation begins 12PM to 3.30PM on the 4th November 2016.

The airport is approximately 40 mins from the port. You should plan your arrival for the morning of November 2016 to give you ample time to make your way to the port.

Last disembarkation is at 10.30AM on the 7th November 2016. You can schedule a flight departure for the afternoon of the 7th.

Yes. As our official airline, Scoot will be offering special fares for flights into Singapore. Please stay tuned to our news section our Facebook page for further updates.

Singapore is a fairly small but vibrant city. The cruise center is on average a 10-15 mins taxi ride from the city centre. So staying anywhere around Singapore city is fine 🙂

 

The cruise will leave and return to the port of Singapore: Marina Bay Cruise Centre Singapore (MBCCS):
61 Marina Coastal Drive, Singapore

See below for detailed information on check in, baggage drop off, driving directions and parking at this terminal.

 

CHECK IN:

For your comfort and convenience we recommend you arrive at the Marina Bay Cruise Centre Singapore for ship check-in formalities beginning at the boarding time stated in your cruise documents but no later than 1.5 hours prior to scheduled sail time.

 

BAGGAGE DROP OFF:

Porters will be available to receive baggage to be checked prior to check-in at the Marina Bay Cruise Centre Singapore.

 

DRIVING DIRECTIONS:

From the ECP (East Coast Parkway)

  • Take exit 17A – Marina Place / Marina South / Central Boulevard.
  • Turn left to stay on Marina Place
  • Turn right at Marina Boulevard.
  • Slight right to continue along Marina Coastal Drive.
  • Drive past Marina South Pier (on your left) and the Marina Bay Cruise Centre Singapore is the next building on the left.

PARKING:

Limited Parking is available.

Yes we can! 

We have allocated one type of cabin for single travelers looking to be paired up – “ROOMMATE MATCH”. Cabins available for this is the INTERIOR CABIN.

 

To book a “ROOMMATE MATCH” cabin:

Step 1: Select “1 GUEST” in the reservation page

Step 2: Select “I WISH TO BE MATCHED WITH ANOTHER SINGLE TRAVELER AND PAY THE DOUBLE OCCUPANCY PRICE” in the subsequent page

Step 3: Select your cabin type that corresponds to your gender (for security reasons, males will be paired with males and females with females. There are no co-ed cabins available for “ROOMMATE MATCH” cabins)

Step 4: Checkout and complete your payment

 

Matches will be made latest 1 week before the final payment date. An email will be sent to all “ROOMMATE MATCH” passengers with contact details of your new Roomie  so you can get to know each other before we set sail. 

Please do read through the terms & conditions carefully before making your booking.

Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel (up to 90kg is permitted!); however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. If you are flying in from another city for IT’S THE SHIP, keep in mind that airlines may charge for excess or oversize luggage. 

Charges incurred for excess or oversize baggage are the sole responsibility of the passenger. Each airline has a different limit on the amount of luggage they allow. Check with your air carrier for specific restrictions, such as allowance of pounds and any additional charges.

Check out our True Shipmate packing list HERE

It is suggested that you pack lightweight, “resort casual” clothing — a few swimsuits, flip-flops, sandals or deck shoes for around the pool area, sneakers, walking shoes or hiking boots for shore trips, etc. If you like to exercise or participate in sports, bring any fitness clothing and footwear you may need. T-shirts, shorts, and/or bare feet are not permitted in the main dining rooms.

Some of the shows and activities will be taking place outdoors, and there is always the chance of it being windy, cool or even a little wet. So we suggest also packing some warmer clothing and light rain gear just to be on the safe side. Also be sure to bring your cameras, batteries and chargers, and enough film or memory cards to capture the entire event. And don’t forget ear plugs if you wish to call in an early night, sunscreen and lip balm.

You’ll also want to make sure you pack plenty of costumes for our Themed Parties! More information on themed parties to follow.

We recommend that you hand-carry all your travel documents (passports, birth certificates, airline tickets, etc.) medications, jewelry and any personal items that you may need in a separate carry-on bag. You should not put these items into checked luggage as they could become lost and prevent you from boarding the ship. Also, your luggage may take a few hours before it is delivered to your cabin.

On the last evening of your cruise your luggage will be collected for disembarkation the following morning. So you may want to pack a separate overnight bag to accommodate your last evenings’ clothes and sundries to carry off the ship with you.

You are NOT allowed to bring onboard the vessel any intoxicating liquors/beverages*, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal. All Singapore and international laws pertaining to drug use should be respected, and will be strictly enforced. Please refer to our Zero Tolerance Policy and Terms and Conditions for more information.

Please take a few minutes to familiarize yourself with the required travel documents. The requirements described below are required by government regulations and policies. They are subject to change without notice.

Within 30 days of sailing, you will receive an email with instructions on how to complete your mandatory online check-in and print your boarding pass. 

You’ll need to bring:

  1. Your boarding pass
  2. Your passport (valid for at least 6 months) with you.
    • Ensure sufficient blank visa pages within the passport for visa stamps.
    • For your protection, we recommend that your passport expiration date not occur within six (6) months following the voyage termination date.
    • Since the ship will collect your passport to speed the clearance formalities at each port of call, we suggest you bring with you a few photocopies of your passport’s personal information page which includes your recent photo, and that you carry one of these photocopies with you each time you leave the ship.
  3. Please ensure you have valid visas for entry to Singapore and Malaysia during the cruise period.
    • It is the guests’ responsibility to identify and to obtain all the necessary visas before leaving home, unless otherwise instructed below.
    • Based on nationality, some countries may still require an entry visa.
    • Further visa information may be obtained from the Embassies (Consular Service Office) of each country on your sailing itinerary.

It is the sole responsibility of the guest to identify and obtain all required travel documents for the entire cruise vacation and have them available when necessary.

Guests who do not possess the proper documentation may be prevented from boarding the ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation.

Unfortunately there will not be any pre-arranged transfers from the port and Airport. You are expected to arrange for your own transportation to and from the port which is the Marina Bay Cruise Center, Singapore (MBCCS). 

The address of MBCCS is: 61 Marina Coastal Drive, Singapore 018947

All of Royal Caribbean International ships operate based on a “cashless” system, meaning your room key card, (also known as your SeaPass card), will be used as a charge card to make all onboard purchases.
Normally to activate this SeaPass account, most guests provide a credit card, (American Express, Optima, MasterCard, Visa, Discover or Diner’s Club), to have these purchases charged to at the end of their cruise.
Additionally, the SeaPass system may be activated with traveler’s checks, debit cards with a Visa or MasterCard logo, or cash.
A running tab of all your purchases will be kept under separate folio numbers for each guest and an itemized statement left in your stateroom the night before disembarkation.

 

Credit Card:
If you have provided a credit card and there are no discrepancies, the amount will be charged to your account on the morning of disembarkation.

Cash/Traveler’s Check:
If you have used traveler’s checks or cash to activate the account, you will need to settle the account at the Guest Relations desk, (to either receive a reimbursement of the unused amount you originally left or to pay the balance of what you have charged over the amount of what you originally left).

Please note:
We require guests to place a deposit if they are paying for their SeaPass account with cash. There is a $300 daily limit on cash accounts for 3 night sailings. Once the daily cash limit is reached, Royal Caribbean International will call the guest and inform the guest that the limit has been reached.

Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas of the starboard side of all ships and the Casino Royale.

All interior public spaces on-board the ship are smoke free areas. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator, and the jogging track.

Smoking is NOT permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of USD250 will be applied to their SeaPass account.

Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. You must be at least 18 years of age to purchase, possess or use tobacco onboard.

Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or any other use on boarding day or while in port. Alcoholic beverages seized on boarding day will not be returned.

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 18, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense.

Note that you will be going through immigration and customs checks at the ports of embarkation.

Note: All guests must comply with TSA guidelines for transporting liquids.

Tips and gratuities are NOT included in your cruise rate. When you board the ship, a non-refundable service charge will automatically be added to your onboard account.

ITS THE SHIP 2016 gratuities rates are USD 38.85 per person for standard cabins (junior suites and smaller)  and $47.85 per person for Grand Suites and Larger.

Please also take note that a 15% gratuity will also be automatically added to all purchases made onboard the cruiseliner.

 

The gratuity is shared between the crew members who serve guests throughout their vacation.

Guest gratuities go to the following crew and staff members:

  • Dining Services
  • Stateroom Attendant
  • Other Housekeeping Personnel

Yes, there are 2 options to stay connected while on-board.

1. Wireless Internet Access (Wi-Fi)
All you need is a wireless device with wifi capability.

2. Wired (iCafes)
Internet stations are available onboard, the location of which vary depending on the ship.

*Internet and WiFi charges apply.

Your mobile phone may be operational while at sea depending on the route of the cruise. Please note that international voice and data roaming charges will apply. Contact your cell service provider for details and rates.

Yes.

The Mariner of The Seas is equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets (two pin plugs). You are advised to bring along a universal travel adapter with you.

Yes. the ship has a well-equipped Medical Center, supervised by a doctor and medical personnel personnel. Please note, however, that they are equipped to provide only basic medical care, and may not offer care for conditions requiring specialized expertise or equipment. Passengers with such conditions, or in the event of an emergency, may be evacuated at their own expense. Usage of the Medical Centre is chargeable.

Self-service laundry facilities are not provided onboard our ships, but we do offer full laundry and dry cleaning services (charges apply – see prices here). We do not provide irons in the staterooms as they constitute a fire hazard.

Below are an indication of prices of alcoholic drinks on board :

A bottle of beer ranges from USD4 – USD7
An alcoholic cocktail ranges from USD 7 to USD 12
A bottle of liquor ranges from USD80 – USD120
A bottle of champagne ranges from USD 90 – USD 200

Prices are subject to an additional charge of 15% gratuity and are subject to change at any time.

Yes.  There is a transaction fee up to US$5.50 plus any other fees the guests’ financial institutions would charge.

The team behind IT’S THE SHIP believe that the fun and excitement of cruising should be able to be enjoyed by everyone. That’s why we are committed to providing all of our guests the freedom of choice to cruise your way.

Please contact us at: info@itsheship.com or call us at (+60) 3 7931 9419 on Monday – Friday, 10AM – 6PM (GMT+8) – if you need an accessible stateroom

Royal Caribbean International can accommodate the following special diets onboard: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon request.

Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. We cannot guarantee Kosher Meal requests made with less than 30 days notice.

Dining requests for specific dietary requirements or food intolerances cannot be accepted for any onboard eatery other than the main restaurant. Please submit your dietary request in writing as much detail as possible as to your particular requirements. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements.

It is also not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in our kitchen facilities.

Please email info@itstheship.com if you have any dietary requirements.

Most of our DJ’s do spend the entire 4-days with us. That is one of the things that make IT’S THE SHIP so unique! However, sometimes a DJ may only be available for part of the cruise, or have to depart early due to other commitments.

Plenty of events and activities will take place throughout the cruise from the time you board to the time you depart. A complete IT’S THE SHIP itinerary and artiste line-up will be available closer to date of sailing. Itineraries and artiste line-ups will also be available onboard the ship.

One of the unique things about IT’S THE SHIP (besides the insanely great live performances) is the opportunity to see and interact with your favorite artists in person. They are afterall, stuck on a ship with you! Throughout the cruise we’ll have a number of interactive events and activities and wild / secret Themed Nights. Past cruises have included photo meet and greets, Q&A sessions, secret after parties, sports activities, etc. You’ll have to join us on-board to experience this own your own.

Themed/Pop-up Parties are one of IT’S THE SHIP’s most entertaining and anticipated on-board events! These are secret pop up parties with a twist.

Here’s part of what we have in store for you this year: www.itstheship.com/6-its2015-pop-up-parties

DAY DATE PORT OF CALL ARRIVAL DEPARTURE
Friday 4 Nov 2015 Depart Singapore   5:00PM
Saturday 5 Nov 2015 Penang, Malaysia 4PM 12AM
Sunday 6 Nov 2015 Day at Sea    
Monday 7 Nov 2015 Arrive Singapore 8:00AM  

For more info visit this page: www.itstheship.com/itinerary

Our rates varies according to the type of cabin, and the number of people in your cabin. Prices start from USD412 (early bird) onwards or USD49 onwards per month if purchased through our installment plans. For more information on our pricing, click here: View Prices

For your convenience, you can view our rates and pick your cabin online!

View Cabins Here

Book Online Now!

The following information is required by the cruiseliner, and needed for every guest in your cabin:

  • Full, legal name (first/last only) as it appears on your passport or birth certificate/driver’s license (Middle Names are not needed)
  • 
Birth Date
  • Passport Number
  • Passport Expiry Date
  • Phone Number
  • 
Email Address
  • Mailing Address
  • Citizenship
  • Any special dietary or physical needs

*Please ensure that you have the necessary visas required for entry into both Singapore and Malaysia. Ensure also that your passport has a minimum 6-month validity from the date of travel.

We accept most major credit cards including Visa, Mastercard and American Express. We also accept payment by cheque, only when prior arrangements have been made and when submitted by mail or overnight courier.

MONTHLY INSTALLMENT PAYMENT PLAN

A USD250(Interior), USD300(Oceanview or Balcony) OR USD450(Suites) deposit per person will be required to be paid at the time of booking for all interior and Oceanview, Balcony and Suites cabins. All deposits are NON-REFUNDABLE.

Your remaining cabin balance will be split into equal monthly payments beginning the first month after your initial deposit is paid, with final balance due no later than 1 OCT, 2016. (i.e: USD250 paid in March, monthly installment payments begins on 1 April 2016 till 1 OCT 2016 which equates to a 7 month repayment period)
You will be required to login to your account and make the required payment. It is your responsibility to know your due dates; payment reminders will not be sent. Late fees will apply for declined or late payments. If your reservation remains unpaid within 2 weeks after our final payment date noted on your confirmation email, your reservation will be cancelled and your payments will NOT be refunded.

If you need to make any changes to your payment plan dates, or credit card, please contact us at (+60) 3 7931 9419 on MondayFriday, 10AM – 6PM (GMT+8) or email Info@itstheship.com prior to the first of each month.

Depending on the date that your booking is made, payment plans may be available for IT’S THE SHIP 2016 guests. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent instalment payment dates and amount.

Cabin sales for IT’S THE SHIP 2016 is on a first come first serve basis.

Book now!

Due to the unique nature of our event, we have a very strict cancellation policy. We HIGHLY recommend that passengers consider purchasing travel insurance.

You can cancel on or before 8:00 am (SST) on JULY 1, 2016 for a refund less non-refundable deposits.

As of 8:00 am (SST) on JULY 1, 2016 all monies paid (including your pre-sale deposit) are non-refundable. There will be no refunds given for those who do not show up on time, unused tickets or after the Cruise has occurred. REFUNDS WILL NOT BE GIVEN FOR ANY REASON after JULY 1, 2016.

All cancellation requests must be submitted in writing. Please email info@itstheship.com to cancel your reservations.

Again, we HIGHLY recommend that passengers consider purchasing travel insurance.

Please note the cancellation provision of these Terms & Conditions applies to the Cruise, regardless of any representations made by RCI, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the RCI passenger contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.

The passenger who places a reservation for a cabin on board is considered the cabin’s “Primary” passenger and is SOLELY RESPONSIBLE for initiating or authorizing changes to the reservation.

All passenger changes must be initiated by the Primary passenger. Changes will only be made by LIVESCAPE. The Primary passenger must call or email LIVESCAPE directly (+60) 3 7931 9419 on Monday to Friday from 11AM to 6PM (GMT+8) or info@itstheship.com to make changes.

During the reservation process you can opt to provide guest details at a later date up until 30 days prior to sailing, i.e. 1th October 2016

If Guest details have been provided and lead passenger would like to make changes the following administrative fees per name change will be charged:

USD100.00 per person, per name change. 

For late guest details provided i.e. after OCTOBER 1st 2016 through to OCTOBER 15th 2016. USD100.00 per person will be charged per name updated.

Your cabin number is subject to change without notice at the discretion of the cruise line.

No changes of any kind (name or cabin) will be accepted within two weeks of sailing.

Yes, we recommend that you purchase a travel insurance to protect you against any financial loss due to any unexpected cancellation and/or travel emergencies.

You can choose and select your cabins online. If you and your friends are booking together it should be easy to select and choose cabins near each other. Requests to be located next to your friends should be made at the time of booking. We will do everything we can to get you as close to your friends as possible, however the earlier you book, the easier it is to accommodate these requests. Special requests are not guaranteed. Please call us at (+60) 3 7772 6272 or email us at info@itstheship.com

Promoter/Affiliate discounts are available and applicable only if the affiliate is registered with THE LIVESCAPE GROUP and the affiliate program and discount code is given at the time of booking. Once booked, discount codes will not be changed for any reason.

Organizers of groups of at least 10 people (5 cabins) can receive discounts! The organizer will also be eligible for financial incentives or rewards for putting together the group.

Please Contact (+60) 3 7772 6272 or info@itstheship.com

*Discounts are limited, and subject to change without notice. Email us at info@itstheship.com for more information.

IT’S THE SHIP is an over 18 event.

LIVESCAPE ASIA will make every effort to accommodate you, providing you have not entered the 24th week of pregnancy when the cruise ends. Please email info@itstheship.com with a medical certificate establishing your due date prior to your cruise to avoid denied boarding issues.

Congratulations! THE LIVESCAPE GROUP love special events, and we’re excited that you’re celebrating your Special Event with us!! Once you’re booked, let us know of your special event by emailing info@itstheship.com. We will try our best to accommodate your request.

Yes you do. As you will be in two countries (Singapore and Malaysia), please ensure that your passport has a minimum 6-month validity. Please also ensure that you have the appropriate visas for travel into Singapore and Malaysia.

Please note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.

No. All of your documentation must be valid. If you show up to the port with expired documents, you will be denied boarding by the port authorities.

Within 30 days of sailing, you’ll receive an email with your cruise line booking/reservation number and instructions on how to complete your online check-in and print your boarding pass.

Each guest in your cabin will need to complete the cruise line’s mandatory online check-in at least one week prior to sailing.

Your boarding pass is your “ticket” for boarding and must be printed and presented at check-in at the terminal.

1. To make sure the cruise line has your booking information correct, and that your name is spelled exactly as it appears on your legal documentation (legal first and last names only; middle names are not needed). If your name is not spelled correctly, you could be denied boarding without refund! LIVESCAPE ASIA will not be responsible if you are denied boarding by cruise or port authorities. Please contact us immediately with any name corrections.

2. To print your boarding pass and e-documents. You need to present this upon check-in at the pier.

3. To expedite check-in. Completion of the required information in advance greatly expedites check-in at the port. The faster you can get through check-in, the sooner your IT’S THE SHIP experience begins!

You may contact one of our Support Specialists immediately by clicking the Live Support icon on the side of this page. You can also send us an email at: info@itsheship.com or call us at (+60) 3 7931 9419 on Monday – Friday, 10AM – 6PM (GMT+8).

Instalment payments will need to be made at the beginning of every month to secure your cabin booking.

Please note that the instalment payment will not automatically be credited from your credit card. You and your guests have to login to your respective accounts (if you have chosen to split the payment upon booking) to make the instalment payment.

  • The individual passenger has to login to their own account to make the payment.
  • Step 1:
    Click “FORGOT YOUR USER NAME OR PASSWORD” and input your email as well as your first name and last name which is exactly as your booking
  • Step 2:
    You will then receive a verification code via email to log in your account and make your payment